Customer Testimonials

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Cars May 23, 2021

I did most of the research online and had no problem once I showed up on site., everything went smoothly. The whole process including test drive and paperwork took less than two hours!

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Cars May 5, 2021

They have treated us with respect and made the buying and service process easy

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Cars Apr 30, 2021

We live in Portland area but in May 2020 purchased a Rx 450h at this dealer due to unavailability of our wanted model in Portland. Into about month 2 of driving a squeaky noise developed when brake pedal is pressed. The symptom keeps coming and going away unpredictably. We consider the dealer in Portland our go to service provider due to much closer distance, and brought our vehicle in with audio recordings of the brake noise (Whenever we were there by appointment, the noise was not present though, so I thought the audio recordings would help). We made 2 appointments with Lexus of ...

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Cars Apr 5, 2021

Made an appointment and had to change a few times. They were very understanding. On time, gave a rental to use for the day. Found a few things needing repair (leak in radiator) thank goodness! Washed and ready to go the next day. Nice!

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Cars Mar 30, 2021

Great!!! Appreciate the hard work they provided. Thank you very much!!

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Cars Mar 27, 2021

We saw a used Lexus advertised online but we were out of town. I called and had a great experience dealing with the salesman over the phone. They held the car for me until I could get there for a test drive. The car was exactly as advertised. It had been detailed which was nice. After a test drive I bought it. I usally don't buy from dealers due to mostly bad experiences. This was not one of them. I highly recommend them.

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Cars Mar 12, 2021

melissa hess is an outstanding service professional. She kept me informed all along the process. Very satisfied with Kendall Lexus of Eugene.

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Cars Feb 20, 2021

Very good service. Comfortable, friendly, competent dealer.

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Cars Feb 19, 2021

Kendall Lexus got me in the same day, replaced my battery and washed the car. Outstanding service.

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Cars Feb 11, 2021

As usual great service- they are always happy to help out. I got a new phone and asked if they could connect it and they said yes with a smile- which I appreciate as I know they are asked a lot to do it. Really have nothing to add but always get great service. Well one thing- can not wait until the pandemic is over and then they will have the coffee and cookies back ( I assume and hope).

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Cars Jan 27, 2021

We had a great experience purchasing a new Lexus at Kendall Lexus of Eugene. Our salesman, Mike M. was very personable and great to work with! Thanks so much.

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Cars Jan 6, 2021

Even though I live out of town, I have my Lexus serviced at Kendall. They were ready for me and provided a loaner car. My car was finished on time, the staff notifying me as promised. A positive experience!

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Cars Jan 6, 2021

Since it?s a 2021 there was not much dealing on price and COVID made it harder to find a car near by. We live in Washington and bought the car over the phone. The finance was done online and when we got there the car was ready and waiting with a giant red bow. Our salesman and finance guys were AWESOME , made us feel at home.

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Cars Jan 6, 2021

Kendall always gives the best service!! Good people combined with excellent service and parts.

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Cars Nov 6, 2020

Cooper was given three demands for this sale to go through and he nailed them. It was a pleasure working with him.

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Cars Nov 5, 2020

Repairs are done correctly and in a timely manner.

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Cars Nov 4, 2020

Casey was very helpful and great to work with. The timing on our service was great and we always appreciate our car being washed with every service.

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Cars Nov 3, 2020

I bought my vehicle here a year ago and was pleased with how it went. Usually car buying is a dreaded affair. This time everything went smoothly and no pressure negotiating. They have taken car of my vehicle this past year and their staff have been great. All good here.

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Cars Oct 16, 2020

I always have a positive experience at Kendall Lexus Eugene. They are very personable and professional. They keep my car running in top notch condition. I love this dealership.

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Cars Oct 13, 2020

Routine maintenance on Lexus 460 is always completed in a timely manner.

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Cars Oct 7, 2020

They were incredible. As an out of town buyer, Kendall Lexus picked me up at the airport, communicated throughout the entire process, and made the car buying experience transparent/easy. Mostly a shout out to Cooper, who made the buying a car an absolute pleasure.

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Cars Oct 6, 2020

Great customer service. Great Cars. I only wish my GPS had been updated to the most recent version. Instead of charging me to immediately update it.

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Cars Sep 24, 2020

We?ve bought multiple cars from Kendall in Eugene over the last 25 years and see no reason to go anywhere else. Its a pleasure doing business with them and their service department does a great job too as well as the staff, who is very nice and helpful.

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Cars Sep 5, 2020

Good Experience. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Cars Aug 27, 2020

Excellant place to do business, have been going here for years.

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Cars Aug 26, 2020

This has been the best new auto purchase experience in my 65 years of life! Dealer found exactly what I was looking for, providing immediate followup with a first time, market competitive quote. The entire staff was a pleasure to work with: no hard sell, no fumbles, no hassles and no BS. Just highly professional and friendly salesmanship and dealer prep services.

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Cars Aug 26, 2020

A very pleasant experience...product knowledge as well as taking time to answer questions and concerns regarding my personal Preferences in what I expected-wanted in a vehicle was outstanding. The staff were all friendly and helpful. It made my car buying experience a positive memory!

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DealerRater Aug 18, 2020

Kendall Lexus of Eugene has excellent customer service, even on something as small as the purchase of a water bottle! I went in to buy a Lexus water bottle for my Dad who owns a Lexus and is always drinking out of those horrible for the environment disposable ones. When I got there, the the gift shop area was closed. When I came back a second time and they were also closed, the sales people trusted me to take the water bottle and call to pay later. When I called to pay, the manager ended up comping it to me ...

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Cars Aug 12, 2020

They were amazing to work with and quick to get the process done with my busy life.

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Cars Jul 28, 2020

Friendly efficient service always! I trust the work performed on my vehicle.

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Cars Jul 26, 2020

Always efficient and courteous. Car service is done on time. Excellent communication.

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Cars Jul 24, 2020

Erwin Escobar called every day and kept us informed. We knew repair status and shipping details for the return by tow truck. This repair came at an extremely difficult and busy time. Lexus services could have looked like failure, except for your talented employees who do their jobs well. Bill Rhoads

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Cars Jul 14, 2020

Excellent service . Great customer service. Nice environment.

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Cars Jul 14, 2020

As always, Kendall easily made an appointment, was on time and courteous. Even better - They called and said I didn't need the repair!

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Cars Jul 7, 2020

This was the 5th Lexus and the 7th car we bought from Kendall. If we were not extremely satisfied with them we would not have gone to them so many times to purchase cars.

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Cars Jul 7, 2020

This dealership is always amazing with their customer service and I always leave with all my questions answered and my car perfectly serviced!

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Cars Jul 3, 2020

The service on my 2018 Toyota Rav-4 was easy to schedule and I was pleased with the result. I did not have to wait very long and was pleased with the total car evaluation.

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Cars Jun 24, 2020

We purchased my wife's NX300h from Kendall and the purchase process went very smoothly. No surprises. We were satisfied with all aspects of the transaction. We have since been back twice for the scheduled maintenance and again both times things went smoothly. This last time there were in the new facilities and it is quite impressive. We would certainly consider Kendall when we are ready for another Lexus. By the way, my wife loves her car.

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Cars Jun 14, 2020

Friendly and fast response to the issues I had with car. They replaced battery. I really appreciated being able to have a car while mine was being fixed.

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Cars Jun 6, 2020

We found a late model RX online and they worked with us to get everything setup before we made the drive to Eugene. It was totally worth the drive! The car was in perfect shape, they were easy to work with, and overall a great experience.

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Cars Jun 4, 2020

Great experience. Honest, thorough, timely. Kept me updated and shared the details of repairs to make sure I fully understood. Great customer service.

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Cars Apr 24, 2020

Absolutely fantastic business to work with. Everyone we came in contact with was a pleasure to deal with, extremely down to earth and personable.

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Cars Apr 23, 2020

Very pleasant and knowledgeable. Cooper answered our questions without pressure. The social distancing made things challenging but we were treated well.

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Cars Apr 2, 2020

I bought a 2020 ES 350 from Kendall Lexus of Eugene for my wife. Had some problems due to the covid-19 virus so our sales consultant Jody Clark Delivered the car to our home in Roseburg. Being seniors and beyond we very much appreciated her doing that. We wouldn't have been able to get the car if she had not driven the car to our house,

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Cars Mar 10, 2020

Kendall Lexus provides the best customer service - every time. Chelsea Yokum is always a pleasure to work with when I bring our Lexus in for servicing. And, hand washing our car, giving an additional car wash coupon and providing a loaner are always appreciated benefits.

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Cars Feb 28, 2020

15k minor service performed professionally. Issue with navigation screen toggle between night and day explained satisfactorly. Holding final service judgement intil Lexus corporate and regional respond on driver seat degradation

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Cars Feb 18, 2020

I brought both my RX 350 and my Wife's ES 350 for oil change and tire rotation. As per usual the service was outstanding. I've been a custom of Kendall Auto Group of more than 24 years and have always has outstanding service and purchases over the years.

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Cars Feb 11, 2020

Kendall service department is over the top (Melissa) always there to answer questions, explain what work needs to be done and always appreciate the recommendation if asked. Our next vehicle will definitely be another Lexus!

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Cars Feb 11, 2020

Chelsea did a great job getting my car serviced and lining me up with a loaner Called me when it was finished and got me on the road quickly

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Cars Feb 11, 2020

I received informed and professional sales service from everyone involved in the transaction as well as my first maintenance visit.

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Cars Jan 30, 2020

The service was professional and timely. All staff were very helpful and friendly.

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Cars Jan 1, 2020

l have bought several cars from Kendall Lexus over the last 10 years. l am very happy with all of the services l have had done at Kendall Lexus . l love the facility and the service l get from all the employees.

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Cars Dec 28, 2019

The staff at Kendall Lexus is incredible. They made the buying process so smooth and they were incredibly accommodating. We worked with Mike Morrow and he was extremely kind and knowledgeable about the different cars and features. I usually hate car shopping but Lexus felt like a different experience. I feel like part of the Kendall family now!

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Cars Dec 21, 2019

Excellent service. Our Salesman took his time going over all the options on the car.

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Cars Dec 19, 2019

A loaner car was arranged since I live out of town. I planned on doing my holiday shopping, but my car was ready before I had finished. I was told ?finish your shopping ?! What great customer service, and they washed my car.

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Cars Dec 19, 2019

As usual Kendall Lexus is by far the best service facility around from the moment you pull in the service drive. The option of getting a loaner is also a nice benefit.

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Cars Nov 30, 2019

Jorge was very accommodating, knowledgeable, and took care of our every need.

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Cars Oct 30, 2019

I appreciate the friendlyness of the Kendall employees.

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Cars Oct 28, 2019

Erwin is the best service manager. He is always smiling and knowledgeable.

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Cars Oct 10, 2019

We had a great purchase experience at Kendall Lexus with the help of Michael Crespino. The 2019 RX350 we were interested in was already priced at the low end of the fair market range. We traded in our old vehicle and drove away with the vehicle we wanted with a minimal time commitment at the dealer. Thank you for making this easy.

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Cars Oct 8, 2019

I couldn?t be happier with the service I receive from Kendall and Lexus in general. I contacted Kendall about the display screen in my IS250. The screen?s coating seemed to be degrading over time. Kendall agreed to call Lexus and check into the issue for me even though my car was no longer under warranty and no recall had been issued about the screens. Much to my surprise, Lexus agreed to replace the screen at no cost and Kendall didn?t charge me for labor costs! Kendall even washed my car after they installed the new screen. This ...

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Cars Oct 2, 2019

Came in for a software patch and decided to change oil as well. Everyone was fantastic. I worked with Mr. Escobar who accommodated my every wish. The reason I rated the facility not applicable is because they are building a new dealership and are temporarily in a different location.

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Cars Oct 2, 2019

Service was friendly, fast, well explained, and reasonably priced.

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Cars Sep 27, 2019

I have my Lexus RX350 services by Kendall everytime. They give great service everytime!

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Cars Sep 20, 2019

Cooper Gould was amazing. We appreciated his help in a very pleasant car buying experience.

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Cars Aug 20, 2019

Chelsea was amazing and gives the best customer service!!

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Cars Aug 12, 2019

Always get outstanding service and the staff is always knowledgeable and provide first class customer experiance

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Cars Aug 2, 2019

My car was in for an Oil Change...Service Advisor Erwin Escobar was very helpful and informative. He provided me with a complimentary 2019 Lexus ES350 loaner car to drive. Overall, I have to say this was a most satisfactory experience And I alway rely on Kendal Lexus to take excellent care of my car.

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Cars Jun 27, 2019

Great service! I took my car in for the 60,000 miles service. I also had the front brakes done. Excellent service and top notch material. Thanks!

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Cars Jun 14, 2019

We bought a used Lexus and the service people did a thorough job of going through the car and informing us of potential issues. They were very professional and a pleasure to deal with.

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Cars May 28, 2019

Service was performed expertly, professionally and in a timely manner

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Cars May 22, 2019

Best place to ever service your Lexus. And the personnel is incredible as to go above and beyond to give great customer satisfaction,

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Cars May 11, 2019

When my 2002 RX300 suffered a failure of the alternator, I had AAA [highly recommended] towed to Kendall Lexus for a full diagnosis and repair. The loaner car provided by Kendall was spectacular, having less than 1,000 miles on the odometer. I truly love that new car smell! The mechanics did a full LOF including the rear transfer case, along with replacing the alternator, so I only had the enjoyment of the loaner for a couple of days. Alas, the serpentine belt, which looked like new to the mechanic, had begun to fail as well as the alternator had - and my ...

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Cars May 7, 2019

Erwin is very knowledgeable and helpful....friendly as well.

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Cars May 6, 2019

Kendall Lexus is definitely a great dealership from start to finish. Melissa took car of my wife's RX 350. Just in for normal service. Thanks Lani

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Cars May 6, 2019

I showed up at the dealership a half an hour before they were to close with an emergency repair to my vehicle. In no time at all, I was given a loaner car and my own vehicle was repaired in two days. Everyone was very friendly and I am pleased with the service to my car. Thank you, Kendall Lexus.

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Cars Apr 26, 2019

... service at Kendall was fast and courteous which is appreciated ...

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Cars Mar 26, 2019

Our experience at Kendall Lexus was exceptional, particularly our salesman Jorge. We expected to have high pressure sales but thankfully received none. Jorge helped us compare the models we were looking at, let us test drive both and stayed available to us throughout the week as we contemplated our decision. The way he handled the sale is what kept us at Kendall Lexus rather than driving to Portland as we expected. Handling the deal itself was just as stress-free. We stated where we needed to be and they made it happen. Simple as that. They even hand washed my husband'...

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DealerRater Feb 8, 2019

Many thanks to Becky and Chelsea in the service department. They were very kind and considerate. I've been in twice in the last two weeks and watched Becky handle a very difficult, unreasonable customer the first time and a challenging situation the second time.. They were handled professionally and with patience. I had a pleasant wait while my car was being serviced. Comfortable seating/lots of reading material/ TV /wide variety of drinks, fresh cookies and all in temporary accommodations while remodeling. Kudos to the hard working women in the service dept at Lexus of Eugene.!!

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Cars Nov 8, 2018

We walked in just wanting to go over the process so that we knew if we could work towards getting a new car. We had a car that we were upside down in and Crespino listened to what we wanted, what we hated and what we liked and found us a brand new car that would absorb the negative equity and be the perfect fit. We got a car that day. Lexus is helpful and a breath of fresh air from other dealerships that are pushy and just want your money.

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DealerRater Sep 20, 2018

Always treated with respect and kindness. Kendall Lexus is simply the best!!! I would suggest this Dealership to anyone who is particular about their experience

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Cars Sep 4, 2018

I could not be more happier with the decision to purchase vehicle from Kendall Lexus. The price was fair ( I travel from Portland to get the deal) and service was excellent.

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Cars Aug 30, 2018

Rick Foster delivered above and beyond what he promised. The experience was incredible as is the car.

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DealerRater Aug 24, 2018

Was promptly and courteously assisted by a salesperson when arriving at the dealership. Person was very knowledgeable regarding the various lines of vehicles. Sales manager was very friendly and accommodating when quarried about terms and pricing of vehicle purchased. Both people were anxious to provide complete and caring assistance. Would highly recommend Kendall Lexus to anyone interested in quality vehicles and service.

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Cars Jul 11, 2018

Excellent customer service, thanks Rick��I bought my car from out of state, seeing pictures only, they provided great information, were very helpful and answered calls and text messages very quickly!! Love my new car��

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Cars Jun 14, 2018

Mike Morrow was polite, informative, pleasant to deal with and very helpful.

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Cars May 26, 2018

Amazing experience from all we came in contact with during this experience. Huge shoutout to Michael, Mike and Tammy!!

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Cars May 18, 2018

Greg is an outstanding salesman! I will definitely buy from Lexus again!

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Cars May 17, 2018

I had been corresponding with a sales rep on line and after a week went to purchase a new car. I was impressed with the profession staff and how smooth the sale went. I received a good price for my trade in and purchased a wonderful lexus. I was in and out in four hours.

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Cars May 17, 2018

All sales and closing people were very good and efficient

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Cars May 2, 2018

I bought a Lexus ct 200h about a month ago, everyone loves the car! We have taken it from Eugene to Portland, as well as Eugene to San Jose, CA and the car met all of my expectations. I?m happy with the car, the warranty through the dealership, the financing process, and the Kendall sales rep I worked with when I started looking for a car over at Kendall Honda in Eugene, Jordin Denney. Along with Neal Manser at Kendall Lexus, I was able to find a compact hatchback that was newer and overall cheaper than my older Subaru, ...

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DealerRater Apr 27, 2018

It was our pleasure to meet Mr.Escobar. my SC was a mess from being worked on by other people. He went all out to take care of all of it's problems. He had my car transported so they could diagnose the problems. The service was far above and beyond. My car in running like a new car. I can't say enough good things about him and Kendall Lexus.

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Cars Apr 11, 2018

It was a great experience. My wife and I were pleased with the service.

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Cars Mar 23, 2018

Rick made it so easy for us to purchase our Lexus GX460. He worked hard to find the one I was looking for and did! I appreciate all who helped at Kendall Lexus of Eugene.

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Cars Mar 17, 2018

The buying experience was the best I have ever had with some of the friendliest people on earth. If I were to buy another auto, it would be from Kendall.

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DealerRater Feb 9, 2018

Fast and reliable service, vehicle was washed and cleaned inside...thanks for the quick service, will be returning for next service call, would recommend to others

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Cars Feb 2, 2018

The purchase process went very well working with Greg.

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DealerRater Jan 3, 2018

Greg Kuhnle was not only very professional, but he made us feel comfortable in asking questions, and has continued to check in with us to make sure we are a satisfied customer. We appreciated his expertise.

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DealerRater Aug 10, 2017

Traded in 2014 BMW X1 for 2017 Lexus RX350. We returned to Eugene Lexus again and again because of the TRULY OUTSTANDING sales experience when buying cars. We were traveling home uncomfortable in our small SUV and unprepared to buy a car. Title and extra keys left in our hometown. We found several cars we loved and color choice Overwhelmingly was atomic silver. We were in and out of the dealership in record time never once feeling pressured or anxious only cared for and respected. Greg Kuhnle truly outstanding sales again! Also Greg Kuhnle Mike Mckean GM and efficient intelligent personable financial ...

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DealerRater Apr 10, 2017

Melissa did an excellent job working to obtain a back ordered part and working with Lexus about my concerns of premature wear caused by the delay. I enjoy working with people who show respect and interest, even on small repairs. Skip has also been good to work with. Never have I felt that he was talking down to me about needed or suggested repairs. Again I was treated with respect. A very straight forward and good technician. My career with one of the Pape' companies in the service dept. makes it easy to recognize an excellent service dept. This is ...

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