Eugene Lexus Service Department goes above and beyond providing basic service. They know your car and they know you. Oscar has always been our service advisor, does an excellent job and we specifically ask for him.
Kendal Lexus found me the car that I asked for in less than a week. The exterior color, interior color, and option packages were just as I asked for. No hidden charges or fees. The whole process was done in less than an hour. I'll probably do business with them again in near future. Thank you Kendal LEXUS!!
Love the feeling of special attention & quick service.
Very pleasant experience. Everything done on time.
Working with Carrie Gamache was a great experience. We started out working with Kuni Lexus of Portland but they were having a hard time finding out what was coming up as far as vehicles arriving. We haven't heard from them since March 20th this year by the way. I started with Portland because I thought they would have more inventory. I decided to call other Lexus dealers in the Northwest and Eugene was the most promising. Unlike Kuni of Portland Carrie was able to see what was in the works and she found an RX450h that was loaded ...
The service I get from Kendall Lexus is one of the reasons I keep buying cars from them. Excellent service.
After expressing interest in a new RX 450 and finding the supply chain was down, Carrie suggested alternatives but then asked what I wanted. She said she would keep an eye out and when the desired model was preparing to ship she contacted me and we went through all the paper work to reserve it for us when it arrived. We experienced an expedited delivery and spent an enjoyable few hours closing out the paperwork and being educated in all the technology of our beautiful new RX 450h. We had an open and helpful communication throughout and the product and provider ...
Always good?.efficient and timely. I have been dealing with Kendall Lexus for 22 years.
Vehicle service. Great courteous service. Oscar did a great job. Worked with Mike Morrow on future purchase or lease options.
As usual Melissa Hess has provided excellent customer service; she always lets me know ahead of time what the cost will be and calls if anything additional comes up while the work is being done. She is friendly, professional and very easy to work. I have all of my work done here and will continue to do so so my car is maintained.
Smooth drop-off and prompt service of my Lexus RX. Friendly and helpful staff made my overall experience exceptional.
I enjoy talking to the people here. Service is great, never have had any issue with anyone.
From the initial email contact through the after sales call, I am impressed. I have purchased several Lexus previously from other dealers in other states. Kendall Lexus, particularly, Tonnie, my salesperson, provided the very best car purchase experience I have ever had. The price was excellent and the car was in superb condition. Tonnie called me 2 days after the purchase to check in, verify I was still pleased with my purchase and answer any questions about the car. I was treated with professionalism, kindness, and courtesy. I will be working with this dealership for all my future purchases. Simply exceeded ...
We have always had above and beyond service at kendall Lexus in Eugene, Irwin has always taken great care of us and is super friendly yet very professional! We will continue to have our cars serviced there.
Edwin always gives it a 100%! Look forward to my visits knowing he?ll provide me with nothing but the best!!!!!
Very professional car dealership. They listen to your needs and try to balance out the needs of the buyer as well as the dealership. They work hard to try and find the vehicle you are looking for. The buying process was was simple and less stressful than I have experience at other Lexus Dealerships.
Perfect customer service! Oscar was very nice and did a great job. I would absolutely recommend to get your car repaired here. They were very fast and don’t charge you a crazy amount. You get a gorgeous new Lexus car to drive while your car is with them.
We had the best experience buying our 2022 Lexus RX350 from Kendall! Rick Foster was great to work with very friendly and helpful, he was able to answer all our questions and we had a lot. He kept us updated on every step of our car from going into production all the way to when it would be on the lot and ready for us to pick it up. When we picked up our car Rick went in early to make sure everything was ready and set for us as soon as we got there. He bought us coffee on the ...
Over was great experience buying online and Carrie was great to work with?
It was great for both my 15000 mi service and my recent detailing, you did an excellent job‼️ Melissa Hess dealt with me both times and she’s very customer oriented, professional, knows her stuff and should be highly commended! On a scale from 1 to 10, I’d give her a 20‼️‼️😁
Excellent service as always. Would highly recommend Kendall Lexus
Professional and valued advice and serving of our Lexus RX350. Since we have moved 110 miles away I have to drive to Kendal Lexus for service. To us it is worth it.
Excellent as always, very friendly and professional personnel, and a loaner is very much appreciated??
I did most of the research online and had no problem once I showed up on site., everything went smoothly. The whole process including test drive and paperwork took less than two hours!
They have treated us with respect and made the buying and service process easy
We live in Portland area but in May 2020 purchased a Rx 450h at this dealer due to unavailability of our wanted model in Portland. Into about month 2 of driving a squeaky noise developed when brake pedal is pressed. The symptom keeps coming and going away unpredictably. We consider the dealer in Portland our go to service provider due to much closer distance, and brought our vehicle in with audio recordings of the brake noise (Whenever we were there by appointment, the noise was not present though, so I thought the audio recordings would help). We made 2 appointments with Lexus of ...
Made an appointment and had to change a few times. They were very understanding. On time, gave a rental to use for the day. Found a few things needing repair (leak in radiator) thank goodness! Washed and ready to go the next day. Nice!
Great!!! Appreciate the hard work they provided. Thank you very much!!
We saw a used Lexus advertised online but we were out of town. I called and had a great experience dealing with the salesman over the phone. They held the car for me until I could get there for a test drive. The car was exactly as advertised. It had been detailed which was nice. After a test drive I bought it. I usally don't buy from dealers due to mostly bad experiences. This was not one of them. I highly recommend them.
melissa hess is an outstanding service professional. She kept me informed all along the process. Very satisfied with Kendall Lexus of Eugene.
Very good service. Comfortable, friendly, competent dealer.
Kendall Lexus got me in the same day, replaced my battery and washed the car. Outstanding service.
As usual great service- they are always happy to help out. I got a new phone and asked if they could connect it and they said yes with a smile- which I appreciate as I know they are asked a lot to do it. Really have nothing to add but always get great service. Well one thing- can not wait until the pandemic is over and then they will have the coffee and cookies back ( I assume and hope).
We had a great experience purchasing a new Lexus at Kendall Lexus of Eugene. Our salesman, Mike M. was very personable and great to work with! Thanks so much.
Even though I live out of town, I have my Lexus serviced at Kendall. They were ready for me and provided a loaner car. My car was finished on time, the staff notifying me as promised. A positive experience!
Since it?s a 2021 there was not much dealing on price and COVID made it harder to find a car near by. We live in Washington and bought the car over the phone. The finance was done online and when we got there the car was ready and waiting with a giant red bow. Our salesman and finance guys were AWESOME , made us feel at home.
Kendall always gives the best service!! Good people combined with excellent service and parts.
Cooper was given three demands for this sale to go through and he nailed them. It was a pleasure working with him.
Repairs are done correctly and in a timely manner.
Casey was very helpful and great to work with. The timing on our service was great and we always appreciate our car being washed with every service.
I bought my vehicle here a year ago and was pleased with how it went. Usually car buying is a dreaded affair. This time everything went smoothly and no pressure negotiating. They have taken car of my vehicle this past year and their staff have been great. All good here.
I always have a positive experience at Kendall Lexus Eugene. They are very personable and professional. They keep my car running in top notch condition. I love this dealership.
Routine maintenance on Lexus 460 is always completed in a timely manner.
They were incredible. As an out of town buyer, Kendall Lexus picked me up at the airport, communicated throughout the entire process, and made the car buying experience transparent/easy. Mostly a shout out to Cooper, who made the buying a car an absolute pleasure.
Great customer service. Great Cars. I only wish my GPS had been updated to the most recent version. Instead of charging me to immediately update it.
We?ve bought multiple cars from Kendall in Eugene over the last 25 years and see no reason to go anywhere else. Its a pleasure doing business with them and their service department does a great job too as well as the staff, who is very nice and helpful.
Good Experience. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Excellant place to do business, have been going here for years.
This has been the best new auto purchase experience in my 65 years of life! Dealer found exactly what I was looking for, providing immediate followup with a first time, market competitive quote. The entire staff was a pleasure to work with: no hard sell, no fumbles, no hassles and no BS. Just highly professional and friendly salesmanship and dealer prep services.
A very pleasant experience...product knowledge as well as taking time to answer questions and concerns regarding my personal Preferences in what I expected-wanted in a vehicle was outstanding. The staff were all friendly and helpful. It made my car buying experience a positive memory!
Kendall Lexus of Eugene has excellent customer service, even on something as small as the purchase of a water bottle! I went in to buy a Lexus water bottle for my Dad who owns a Lexus and is always drinking out of those horrible for the environment disposable ones. When I got there, the the gift shop area was closed. When I came back a second time and they were also closed, the sales people trusted me to take the water bottle and call to pay later. When I called to pay, the manager ended up comping it to me ...
They were amazing to work with and quick to get the process done with my busy life.
Friendly efficient service always! I trust the work performed on my vehicle.
Always efficient and courteous. Car service is done on time. Excellent communication.
Erwin Escobar called every day and kept us informed. We knew repair status and shipping details for the return by tow truck. This repair came at an extremely difficult and busy time. Lexus services could have looked like failure, except for your talented employees who do their jobs well. Bill Rhoads
Excellent service . Great customer service. Nice environment.
As always, Kendall easily made an appointment, was on time and courteous. Even better - They called and said I didn't need the repair!
This was the 5th Lexus and the 7th car we bought from Kendall. If we were not extremely satisfied with them we would not have gone to them so many times to purchase cars.
This dealership is always amazing with their customer service and I always leave with all my questions answered and my car perfectly serviced!
The service on my 2018 Toyota Rav-4 was easy to schedule and I was pleased with the result. I did not have to wait very long and was pleased with the total car evaluation.
We purchased my wife's NX300h from Kendall and the purchase process went very smoothly. No surprises. We were satisfied with all aspects of the transaction. We have since been back twice for the scheduled maintenance and again both times things went smoothly. This last time there were in the new facilities and it is quite impressive. We would certainly consider Kendall when we are ready for another Lexus. By the way, my wife loves her car.
Friendly and fast response to the issues I had with car. They replaced battery. I really appreciated being able to have a car while mine was being fixed.
We found a late model RX online and they worked with us to get everything setup before we made the drive to Eugene. It was totally worth the drive! The car was in perfect shape, they were easy to work with, and overall a great experience.
Great experience. Honest, thorough, timely. Kept me updated and shared the details of repairs to make sure I fully understood. Great customer service.
Absolutely fantastic business to work with. Everyone we came in contact with was a pleasure to deal with, extremely down to earth and personable.
Very pleasant and knowledgeable. Cooper answered our questions without pressure. The social distancing made things challenging but we were treated well.
I bought a 2020 ES 350 from Kendall Lexus of Eugene for my wife. Had some problems due to the covid-19 virus so our sales consultant Jody Clark Delivered the car to our home in Roseburg. Being seniors and beyond we very much appreciated her doing that. We wouldn't have been able to get the car if she had not driven the car to our house,
Kendall Lexus provides the best customer service - every time. Chelsea Yokum is always a pleasure to work with when I bring our Lexus in for servicing. And, hand washing our car, giving an additional car wash coupon and providing a loaner are always appreciated benefits.
15k minor service performed professionally. Issue with navigation screen toggle between night and day explained satisfactorly. Holding final service judgement intil Lexus corporate and regional respond on driver seat degradation
I brought both my RX 350 and my Wife's ES 350 for oil change and tire rotation. As per usual the service was outstanding. I've been a custom of Kendall Auto Group of more than 24 years and have always has outstanding service and purchases over the years.
Kendall service department is over the top (Melissa) always there to answer questions, explain what work needs to be done and always appreciate the recommendation if asked. Our next vehicle will definitely be another Lexus!
Chelsea did a great job getting my car serviced and lining me up with a loaner Called me when it was finished and got me on the road quickly
I received informed and professional sales service from everyone involved in the transaction as well as my first maintenance visit.
The service was professional and timely. All staff were very helpful and friendly.
l have bought several cars from Kendall Lexus over the last 10 years. l am very happy with all of the services l have had done at Kendall Lexus . l love the facility and the service l get from all the employees.
The staff at Kendall Lexus is incredible. They made the buying process so smooth and they were incredibly accommodating. We worked with Mike Morrow and he was extremely kind and knowledgeable about the different cars and features. I usually hate car shopping but Lexus felt like a different experience. I feel like part of the Kendall family now!
Excellent service. Our Salesman took his time going over all the options on the car.
A loaner car was arranged since I live out of town. I planned on doing my holiday shopping, but my car was ready before I had finished. I was told ?finish your shopping ?! What great customer service, and they washed my car.
As usual Kendall Lexus is by far the best service facility around from the moment you pull in the service drive. The option of getting a loaner is also a nice benefit.
Jorge was very accommodating, knowledgeable, and took care of our every need.
I appreciate the friendlyness of the Kendall employees.
Erwin is the best service manager. He is always smiling and knowledgeable.
We had a great purchase experience at Kendall Lexus with the help of Michael Crespino. The 2019 RX350 we were interested in was already priced at the low end of the fair market range. We traded in our old vehicle and drove away with the vehicle we wanted with a minimal time commitment at the dealer. Thank you for making this easy.
I couldn?t be happier with the service I receive from Kendall and Lexus in general. I contacted Kendall about the display screen in my IS250. The screen?s coating seemed to be degrading over time. Kendall agreed to call Lexus and check into the issue for me even though my car was no longer under warranty and no recall had been issued about the screens. Much to my surprise, Lexus agreed to replace the screen at no cost and Kendall didn?t charge me for labor costs! Kendall even washed my car after they installed the new screen. This ...
Came in for a software patch and decided to change oil as well. Everyone was fantastic. I worked with Mr. Escobar who accommodated my every wish. The reason I rated the facility not applicable is because they are building a new dealership and are temporarily in a different location.
Service was friendly, fast, well explained, and reasonably priced.
I have my Lexus RX350 services by Kendall everytime. They give great service everytime!
Cooper Gould was amazing. We appreciated his help in a very pleasant car buying experience.
Chelsea was amazing and gives the best customer service!!
Always get outstanding service and the staff is always knowledgeable and provide first class customer experiance
My car was in for an Oil Change...Service Advisor Erwin Escobar was very helpful and informative. He provided me with a complimentary 2019 Lexus ES350 loaner car to drive. Overall, I have to say this was a most satisfactory experience And I alway rely on Kendal Lexus to take excellent care of my car.
Great service! I took my car in for the 60,000 miles service. I also had the front brakes done. Excellent service and top notch material. Thanks!
We bought a used Lexus and the service people did a thorough job of going through the car and informing us of potential issues. They were very professional and a pleasure to deal with.
Service was performed expertly, professionally and in a timely manner
Best place to ever service your Lexus. And the personnel is incredible as to go above and beyond to give great customer satisfaction,
When my 2002 RX300 suffered a failure of the alternator, I had AAA [highly recommended] towed to Kendall Lexus for a full diagnosis and repair. The loaner car provided by Kendall was spectacular, having less than 1,000 miles on the odometer. I truly love that new car smell! The mechanics did a full LOF including the rear transfer case, along with replacing the alternator, so I only had the enjoyment of the loaner for a couple of days. Alas, the serpentine belt, which looked like new to the mechanic, had begun to fail as well as the alternator had - and my ...
Erwin is very knowledgeable and helpful....friendly as well.
Kendall Lexus is definitely a great dealership from start to finish. Melissa took car of my wife's RX 350. Just in for normal service. Thanks Lani
I showed up at the dealership a half an hour before they were to close with an emergency repair to my vehicle. In no time at all, I was given a loaner car and my own vehicle was repaired in two days. Everyone was very friendly and I am pleased with the service to my car. Thank you, Kendall Lexus.
... service at Kendall was fast and courteous which is appreciated ...
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